Privacy Policy

1. Introduction

TradeFlows Pro ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our trading signals platform and related services.

By using TradeFlows Pro, you consent to the data practices described in this policy. If you do not agree with the terms of this privacy policy, please do not access the Service.

2. Information We Collect

2.1 Information You Provide

• Account Information: Email address, username, password (hashed)
• Profile Information: Name, display preferences, timezone
• Payment Information: Billing address, payment card details (processed by Stripe)
• Communication: Support tickets, feedback, survey responses

2.2 Information Collected Automatically

• Usage Data: Features used, pages visited, time spent, click patterns
• Device Information: Browser type, operating system, device type
• Log Data: IP address, access times, referring URLs
• Cookies: Session tokens, preference settings, analytics

2.3 Information from Third Parties

• OAuth Providers: If you sign in with Google/GitHub, we receive your email and profile picture
• Analytics Services: Aggregated usage statistics

3. How We Use Your Information

We use collected information for:

• Service Operation: Providing, maintaining, and improving our platform
• Account Management: Creating and managing your account
• Personalization: Customizing your experience and preferences
• Communication: Sending service updates, alerts, and promotional content
• Payment Processing: Processing subscriptions and transactions
• Security: Detecting and preventing fraud and abuse
• Analytics: Understanding usage patterns to improve the Service
• Legal Compliance: Complying with legal obligations

4. Information Sharing

We may share your information with:

4.1 Service Providers

• Stripe: Payment processing
• Vercel/AWS: Hosting and infrastructure
• Analytics providers: Usage analytics and monitoring
• Email services: Transactional emails and notifications

4.2 Legal Requirements

We may disclose information when required by law, court order, or government request.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, user information may be transferred.

5. Data Security

We implement industry-standard security measures:

• HTTPS/TLS encryption for all data in transit
• Encrypted storage for sensitive data at rest
• Secure password hashing (bcrypt)
• Regular security audits and monitoring
• Access controls and authentication requirements
• Automatic session timeouts

Note: No method of transmission over the Internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Cookies and Tracking

We use cookies and similar technologies for:

• Essential Cookies: Required for site functionality (authentication, session)
• Preference Cookies: Remember your settings and preferences
• Analytics Cookies: Understand how you use our Service
• Marketing Cookies: Track effectiveness of our marketing (optional)

You can control cookies through your browser settings. Disabling essential cookies may impact your ability to use certain features.

7. Data Retention

• Account Data: Retained while your account is active, plus 30 days after deletion
• Transaction Records: Retained for 7 years for legal/tax compliance
• Log Data: Retained for 90 days
• Analytics Data: Aggregated and anonymized after 2 years

8. Your Rights

Depending on your location, you may have the right to:

• Access: Request a copy of your personal data
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your data ("right to be forgotten")
• Portability: Receive your data in a machine-readable format
• Objection: Object to certain processing activities
• Restriction: Request restriction of processing
• Withdraw Consent: Withdraw previously given consent

To exercise these rights, contact us at privacy@tradeflows.pro

9. California Residents (CCPA)

California residents have additional rights under the CCPA:

• Right to know what personal information is collected
• Right to know if personal information is sold or disclosed
• Right to opt-out of the sale of personal information
• Right to non-discrimination for exercising CCPA rights

We do not sell your personal information.

10. European Residents (GDPR)

For users in the European Economic Area (EEA), we process personal data based on:

• Consent: When you explicitly agree (e.g., marketing emails)
• Contract: To fulfill our service agreement with you
• Legal Obligation: To comply with laws
• Legitimate Interest: For fraud prevention and security

You have the right to lodge a complaint with your local data protection authority.

11. Children's Privacy

TradeFlows Pro is not intended for users under 18 years of age. We do not knowingly collect personal information from children. If we learn we have collected information from a child, we will delete it immediately.

12. Third-Party Links

Our Service may contain links to third-party websites. We are not responsible for the privacy practices of these sites. We encourage you to read their privacy policies.

13. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes via email or through the Service. Your continued use after changes constitutes acceptance of the updated policy.

14. Contact Us

For privacy-related questions or to exercise your rights:

Email: privacy@tradeflows.pro
Address: New York, NY, United States